Frequently Asked Questions

Everything you need to know about bringing Novara style into your home.

What is the standard shipping timeframe for furniture?

Most of our handcrafted furniture pieces are processed within 3-5 business days. Standard delivery typically takes 7-14 business days depending on your location and the size of the item.

Do you offer international shipping?

Currently, Novara ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.

Are your materials sustainably sourced?

Yes, Novara is committed to sustainability. We prioritize FSC-certified wood, recycled textiles, and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.